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- If the product is returned within 28 days of its delivery, you will be reimbursed via the same payment method as was used initially.
- If the product is returned after the 28th day after delivery, Logos Unlimited Schoolwear reserve the right to return the item to you at your cost of shipping. Any refusal to pay the shipping for the item to be returned, Logos Unlimited Schoolwear will be kept by for a further 28 days awaiting your collection. If you have not collected the order by this period, Logos Unlimited Schoolwear reserves the right to reclaim the items without any further notice.
If tests need to be carried out on the product, in the framework of the right of return, we will do our best to reimburse you as quickly as possible. This time period will depend on the nature of the technical tests performed by the After-Sales Service of your product's manufacturer, for a maximum period of 28 working days.
All products: For any returned package, please go to the Website and follow the instructions for returning that item. Shipping fees are your responsibility, except if the product does not conform to the description of said product (you are responsible for any damage done during the shipping of the returned goods).
Please log in to your account and follow the simple return instructions! It’s all step by step and will provide all the information you require. If you prefer you can also e-mail us at [email protected] where we will be happy to assist you in your return. The returns address is: Returns Unit 1 Sands Industrial Estate, Swalwell, Newcastle Upon Tyne, NE16 3DJ.
If you require an exchange, we suggest returning all the products and re-ordering the necessary items. If you still wish to process an exchange instead of re-ordering, we must receive the items before any action can be performed.
The average time for an exchange to be processed can be 14 Working days, there are several procedures to ensure that the exchange can be actioned including receiving the items, checking the items, restocking and then re-issuing.
To save time and to get the items to you quickly we do suggest re-ordering the items your require and returning the purchased items that you wish to exchange for full refund.
Please note that any exchanges can be subject to a re-delivery charge (£1.99 – £6.99).
You can exchange any unused item with us FOREVER for the same item in the next size up or down. The items must be unused & still a part of the school’s current uniform being sold by us.
*In ALL circumstances items must be in brand new resalable condition with original packaging & tags. For hygiene reasons Socks, Tights, Underwear & Swimwear cannot be exchanged if not in original sold condition/packaging.
The policies above are NOT applicable for Special Order items or Bespoke uniform specifically created for you – which are non-refundable/exchangeable.
Faulty and Damaged Garments
If you are concerned an item is faulty, it is advised you notify us ASAP and return the item for inspection in-store or head office within 100 days of the purchase date along with the receipt. Please allow up to 28 days for the Manufacturers independent assessment if required